Perfeito100Pressa is committed to providing high-quality services to all of our clients. However, we understand that disputes may occasionally arise. In accordance with Portuguese law and as part of our dedication to customer satisfaction, we provide the following information on Alternative Dispute Resolution (ADR) to our clients.
What is ADR?
Alternative Dispute Resolution (ADR) offers a way to resolve disputes between consumers and traders without going to court. It is a quicker and less formal method of dispute resolution.
ADR Entity
In the event of a dispute, the consumer may use the following ADR entity to seek a resolution:
Centro de Arbitragem de Conflitos de Consumo do Algarve
Address: Edifício Ninho de Empresas, Estr. da Penha, 8005-131 Faro, Portugal
Telephone: +351 289 823 135
Email: apoio@consumidoronline.pt
Website: www.consumidoronline.pt
Process
Consumers wishing to initiate an ADR process should contact the ADR entity directly. The ADR entity will then guide both the consumer and Perfeito100Pressa through the steps to achieve a resolution.
Online Dispute Resolution (ODR)
For disputes related to online sales or service contracts, consumers in the EU can also access the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr. The ODR platform is a web-based platform that is designed to help consumers and traders resolve their disputes out-of-court.
Contact Information
For any questions regarding dispute resolution, please contact Perfeito100Pressa at:
Email: perfeito100pressa@gmail.com
Telephone: +351 961 105 036
Address: Estrada de Quelfes, Lt.7 – 1D do Loteamento Casinha da Gala, 8700-216 Quelfes/Olhão, Portugal
Perfeito100Pressa is dedicated to resolving any disputes amicably and efficiently, ensuring that our clients receive the best possible service at all times.